In the introduction to Kahneman’s Google Talk, he’s credited with revealing “where we can and cannot trust our intuitions and how we can tap into the benefits of slow thinking.” How do the readings show where we can or cannot trust our fast thinking and the benefits of slow thinking? In other words, how do either or both of these readings demonstrate how we can slow down our thinking and avoid an automatic, intuitive response when we listen to and think about what others have to say?
Danielle Ofri’s article explains the benefits of slow thinking the best. She describes that she stopped making assumptions about patients and just listened to them. When doctors interrupt patients quickly they are using fast thinking, this can be good to identify important topics but it also assumes that the first thing that a person says is the most urgent. Often doctors will focus on the first symptom and miss something that would’ve been said later on. If people just listen instead of making assumptions in the first few seconds they can get a more well-rounded sense of what the person is trying to say. By listening and analyzing everything that the patients think is important, the doctor can get closer to how they are feeling and actually treat them appropriately. This requires slow thinking. I think people need to consciously avoid automatic responses in many situations. It is a natural thing to do but it can have negative effects on interpersonal relationships.
I absolutely agree with taking advantage of slow thinking, and drifting away from making quick, fast assumptions. Especially in the scenario of Ofri’s, as a doctor its important for her to let her patients get everything out on the table so that all possible concerns are out there. In relation to Baker, by allowing the patients to talk and asking open ended questions, we are better able to connect and really understand each other. An aspect of importance in the medical field because the feeling of trust with a doctor will lead patients to feel comfortable and cared about, a critical aspect of the healing process. If doctors cut patients off, quickly make assumptions based on half told stories then they won’t be able to really help their patients. Even as Baker said, this is a very hard thing to accomplish. It is natural instinct to want to get what you have to say out there, but if more people take a step back and just listen to others they will be able to find themselves listening to contribute not just respond.